@article {rosen2000unraveling,
	title = {Unraveling {\textquotedblleft}tacit knowledge{\textquotedblright}: What social workers do and why they do it},
	journal = {Social Service Review},
	volume = {74},
	number = {1},
	year = {2000},
	pages = {103{\textendash}123},
	publisher = {JSTOR},
	author = {Rosen, Aaron and Zeira, Anat}
}
